Refund Policy

1. Scope of This Policy

This Refund Policy applies to digital products purchased through the Templates section of elsjaprop.co.za ("the Website"), paid for via PayFast or Yoco. It does not apply to real estate transactions, sales commissions, or property management and rental agreements, which are governed by their own separate written agreements.

2. Digital Products Are Delivered Instantly

Templates sold on the Website are digital files (such as spreadsheets) made available for immediate download upon successful payment. Because the product is delivered and accessible immediately, and can be copied once downloaded, all sales are final once a download has been made available, except as set out below.

3. When a Refund Will Be Given

We will refund a purchase in full where:

• You were charged more than once for the same template (duplicate payment)
• A technical fault on our side prevents you from ever successfully downloading the file, and we are unable to resolve it within a reasonable time
• The file delivered is corrupted, empty, or substantially different from what was advertised on the product page
• You were charged for a template you did not intend to purchase due to a verified error in our checkout process

Refund requests must be made within 7 days of purchase. Requests made after this window will be considered at our discretion.

4. When a Refund Will Not Be Given

We do not offer refunds for:

• Change of mind after a successful download
• Not having the software (e.g. Excel, Google Sheets) needed to open the file — compatibility is described on each product page before purchase
• Dissatisfaction with a template that functions as described
• Difficulty using the template that is not the result of a fault in the file itself

5. How to Request a Refund

To request a refund, contact us with your order details (the email address used at checkout and the template purchased):

We aim to respond to all refund requests within 5 business days.

6. Refund Method and Timing

Approved refunds are issued to the original payment method via PayFast or Yoco (whichever processor was used for the purchase). Once a refund is approved, it typically reflects in your account within 5–10 business days, depending on your bank or card issuer's own processing times. We do not issue refunds by EFT, cash, or any method other than the original payment channel.

7. Payment Processors

Payments on the Website are processed securely by PayFast and Yoco. We do not store your card details. Any dispute regarding an unauthorised or fraudulent charge should be raised with us directly in the first instance so we can investigate; you also retain the right to dispute a charge directly with your bank or card issuer.

8. Your Statutory Rights

Nothing in this policy limits any right you may have under the Consumer Protection Act, 2008, or other applicable South African law. Where this policy is more restrictive than your statutory rights, your statutory rights take precedence.

9. Changes to This Policy

We may update this Refund Policy from time to time. Changes take effect immediately upon posting. The policy in effect at the time of your purchase governs that purchase.

10. Contact Us

If you have any questions about this Refund Policy, please contact us: